Advancing Healthcare Through Person-Centered Care

Cynthia Overton, PhD

Healthcare is at its best when it sees the whole person—not just the patient. Yet, organizations often struggle to turn the ideals of person-centered care into everyday reality.

I help healthcare organizations, insurers, and academic programs bridge that gap—grounding person-centered care in real stories and lived experience, then translating it into practical, actionable strategies. 

My approach combines evidence-based principles with authentic storytelling, empowering organizations to move from aspiration to action. Let’s connect to create healthcare experiences that inspire, empower, and uplift—one story at a time.
Image of Cynthia Overton. Person-centered care author, trainer, advisor.

Professional Background

I’ve built my career at the intersection of research, education, and real-world experience—transforming complex evidence into practical resources that empower both patients and professionals.

Highlights of my experience include:

  • Serving as Co-Director of the Model Systems Knowledge Translation Center at the American Institutes for Research, where I led award-winning initiatives to make healthcare research accessible to patients and families, earning multiple Telly Awards for educational media.
  • Delivering keynote speeches that draw from my experience as a patient navigating a health crisis and spinal cord surgery to illustrate the life-changing impact—both positive and negative—of person-centered care.
  • Advising and evaluating initiatives that advance person-centered care.
  • Authoring a forthcoming book that champions person-centered care as an essential companion to clinical mastery, with the goal of advancing positive health outcomes.

I hold a Ph.D. and M.S. in Learning Technologies from the University of Michigan, an M.P.S. in Public Relations & Corporate Communications from Georgetown University, and a B.A. in English from Hampton University.

Patient Experience

At 26, my life changed when a rare spinal cord lesion left me paralyzed. Over seven weeks, I navigated care and recovery in three different hospitals—including intensive inpatient rehabilitation—gaining firsthand insight into both the challenges and opportunities within our healthcare system.

A turning point came when my family and I connected with Dr. Fred Epstein (featured in the photo with me), a pioneering neurosurgeon whose compassion, communication, and willingness to treat me as a whole person embodied the principles of person-centered care—even before I had the language for it. His approach showed me what healthcare can and should be.

To make sense of what helped and what could have been better, I draw on evidence-based frameworks like the Picker Institute’s Eight Principles and the National Advisory Board’s Six Principles to Modernize Healthcare Infrastructure. These guide my work today, helping organizations see how person-centered care transforms lives and how every patient interaction can make a difference.

Cynthia Overton and Dr. Fred Epstein

Clear Cane Chronicles: Shaping the Future of Healthcare Through Person-Centered Care

This book shares a firsthand journey through the healthcare system, revealing how person-centered care can make a profound difference in real lives. Through personal stories and practical frameworks, it highlights the ways patients can advocate for themselves, providers can deepen their understanding of person-centered care, and payers can support approaches that better meet people’s needs. 

Whether you’re a patient, provider, or payer, you’ll find insights and questions to help you play a more active role in building a healthcare system that truly sees and serves the individual.

Coming Summer, 2025

Services

Speaking Engagements

Speaking Engagements

Insightful, story-driven presentations that use humor and lived experience to reveal how healthcare impacts patients—showcasing the benefits of person-centered care and the consequences when it’s missing. Audiences leave informed, inspired, and equipped to make care more human and effective. Learn more here

Audience listening in a workshop.

Workshop Facilitation

Practical, interactive sessions that help healthcare teams and leaders move beyond theory—translating person-centered care frameworks into everyday practice. Through real patient stories, actionable tools, and guided reflection, I equip organizations to deliver care that truly meets patients’ needs and improves outcomes for all.

Businessman in a suit pointing at a laptop screen in a bright office setting.

Thought Partnership

Practical, focused consultations that help healthcare and payer leaders quickly identify actionable ways to advance person-centered care. I offer expert insights, tailored recommendations, and ready-to-use resources—so you can make meaningful progress without the need for lengthy assessments or major disruptions.

Image of a laptop.

Get In Touch

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